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FAQ

  • Can I order online and pick up in-store?

    We do have a physical store now, so if you'd like to pick it up for us, please let us know and when its ready, we'll be in touch.

  • What payment options do you have?

    Credit/Debit Card, Paypal and we even have a finance scheme too with Klarna to split up your payment over 3 months.

  • Do you offer same-day delivery?

    If it is something that is already made, of which there are lots of things on the website to choose from, then Yes and if you are local. to collect, or have it delivered locally. Otherwise turn around is usually a few days.

    We do try an accommodate urgent orders, so just let us know when you need it by and if we can, then we'll do our very best for you.


  • How long do I have to return a product?

    Unfortunately as almost all items are custom made we don't take returns. However, should the event arise, we will look at it case by case and try find a resolution.

  • How do I change an order date?

    If you'd like to change the order date, simply respond to your order email and let us know when you'd like to change it too. And we'll do our best to accommodate your request.

  • Where are your products made?

    Most of the products like plaques, cake toppers etc are made here at BenaBerry head officer by ourselves, though some standard items like tumblers, photo frames etc are bought in, and sourced all around the country and world.

  • I didn't receive an order confirmation. What should I do?

    Please get in contact with us if you think you should have recieved your order by now.

  • How can I check the status of my order online?

    Once we have received your order, you will get updates of the process and status.


    Once it is the Process stage, this means that we have started your order, either designing it for you to proof or started the manufacturing of it (obviously each product process is slightly different)


    We'll also notify you when its been shipped too, so you can keep an eye out for it, But if you have any questions along the way, please us email us, responding to your order, so we know what order your talking about straight away.


  • How do I change or cancel my order?

    As long as you have not received a processing email, we can edit your order. But if we have already sent you a processing email, we may not be able to change or amend your order, but get in touch and we will see what we are able to do.


    So if you decide you do want to change or cancel for what ever reason, please make sure you get in touch sooner rather than later.


    To Cancel your order, simply respond to your original order email.


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