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FAQ

  • Can I order online and pick up in-store?

    We do have a physical store now, so if you'd like to pick it up for us, please let us know and when its ready, we'll be in touch.

  • What payment options do you have?

    Credit/Debit Card, Paypal and we even have a finance scheme too with Klarna to split up your payment over 3 months.

  • Do you offer same-day delivery?

    If it is something that is already made, of which there are lots of things on the website to choose from, then Yes and if you are local. to collect, or have it delivered locally. Otherwise turn around is usually a few days.

    We do try an accommodate urgent orders, so just let us know when you need it by and if we can, then we'll do our very best for you.


  • How long do I have to return a product?

    Unfortunately as almost all items are custom made we don't take returns. However, should the event arise, we will look at it case by case and try find a resolution.

  • How do I change an order date?

    If you'd like to change the order date, simply respond to your order email and let us know when you'd like to change it too. And we'll do our best to accommodate your request.

  • Where are your products made?

    Most of the products like plaques, cake toppers etc are made here at BenaBerry head officer by ourselves, though some standard items like tumblers, photo frames etc are bought in, and sourced all around the country and world.

  • I didn't receive an order confirmation. What should I do?

    Please get in contact with us if you think you should have recieved your order by now.

  • How can I check the status of my order online?

    Once we have received your order, you will get updates of the process and status.


    Once it is the Process stage, this means that we have started your order, either designing it for you to proof or started the manufacturing of it (obviously each product process is slightly different)


    We'll also notify you when its been shipped too, so you can keep an eye out for it, But if you have any questions along the way, please us email us, responding to your order, so we know what order your talking about straight away.


  • How do I change or cancel my order?

    Generally, all our products are non-refundable, as they are custom-made to order. However, if you've just placed an order and have a change of heart, please contact us as soon as possible. 


    We don’t begin production immediately, as designs need to be approved first, so as long as no work hase been done on your order,  we'll try and be fair..  however if you cancel and work has started, a standard 15% admin fee may apply before issuing a refund.


    To cancel or discuss your options, simply reply to your original order email without delay.


  • Refunds on workshops / sessions

    As a small business, we have a clear non-refundable policy to help cover our costs and ensure the continued success of our workshops. We are committed to making sure your creative experience takes place as scheduled.


    However, if unforeseen circumstances arise, we will offer an alternative date or time, or provide a full refund. Please note that all workshops are non-transferable, and refunds cannot be given for cancellations. Bookings are only confirmed once full payment has been received.

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